At Meat Heroes, we are committed to providing our customers with the highest quality meat products. If for any reason you are not completely satisfied with your purchase, we offer the following refund policy:

Refund Eligibility

1. Quality Issues: If you receive a product that is spoiled, damaged, or does not meet our quality standards, you are eligible for a refund.
2. Incorrect Orders: If you receive an incorrect order, such as the wrong product or incorrect quantity, you may request a refund.
3. Non-Delivery: If your order is not delivered within the expected time frame due to an error on our part, you may request a refund.

Refund Process

1. Contact Us: To initiate a refund, please contact our customer service team within 24 hours of receiving your order. You can reach us via:
   • Email: admin@meatheroes.com
   • Phone: +91 8750440296
   • Live Chat: Available on our website
2. Provide Details: When contacting us, please provide the following details:
   • Order number
   • Description of the issue
   • Photos of the product (if applicable)
3. Refund Approval: Our team will review your request and determine if you are eligible for a refund. If approved, we will notify you via email or phone.
4. Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to process.

Conditions and Exceptions

1. Perishable Goods: Due to the perishable nature of our products, refunds will not be issued for products that are not stored or handled properly after delivery.
2. Change of Mind: We do not offer refunds for change of mind once the product has been delivered.
3. Partial Refunds: In some cases, partial refunds may be granted at our discretion.

Contact Information

For any questions or concerns regarding our refund policy, please contact our customer service team:

• Email: admin@meatheroes.com
• Phone: +91 8750440296
• Address: Plot No. 16, Industrial Area, Jind, Haryana, 126102

We value your satisfaction and strive to resolve any issues promptly. Thank you for choosing Meat Heroes.